Frequently Asked Questions
What is Coverage Gifts?
Coverage Gift is a website offering a wide variety of personalized promotional products, browse through the categories, and subcategories to select the promotional items of your choice. In today’s world, promotional gifts are a unique and efficient way to show your presence, apart from selling promotional gifts. Coverage Gifts has been committed in providing personalized printing services on the products in different varieties like heat transfer printing, epoxy coating, UV printing, laser marking, laser engraving, digital printing, and much more.
What kinds of gifts are available?
Coverage Gifts provides a large variety of gifts from apparel, bags, drinkware, gift sets, technology gifts, souvenirs, office-friendly, and even eco-friendly. Click here SHOP.
Where can Coverage Gifts deliver products?
With our Head Office in Dubai, Currently, we only deliver in the United Arab Emirates (UAE).
How can I buy any order?
You can visit our website https://coveragegifts.com or feel free to reach us via email enquiry@coveragegifts.com or contact the given helpline numbers +971-4-2525272.
Can I buy in bulk from Coverage Gifts?
Coverage Gifts is a part of Coverage Gifts Trading LLC which deals in promotional giveaways in bulk quantities, for any further information, please visit coverageuae.com or contact via email: info@coverageuae.com and our team will reply to you in no time.
Will my gift look precisely as it is seen on the website?
No, your precious gifts will not look the same as mentioned & showed on our website. It will look more classic once we customize it with your name and gift pack in a professional way before delivering it to you.
Do you provide gift wrapping and card with your purchase?
Yes, Coverage Gifts provides every product with a gift wrapping & ribbon to add the charm. It also comes with a compliment card for you and your loved ones.
Can I change/modify my order after I have placed it on Coverage Gifts?
Yes, you can make any changes in 12 hours, as we understand it’s confusing to make up your mind from all the fantastic range of products we are offering.
However, after 12 hours, it won’t be possible as our production team will go ahead with their process.
For any changes, you will have to contact the given number +971-4-2525272.
What details should I provide while ordering a gift?
We need the necessary details from you to customize your product. You will find all the details & options at the time of selecting a particular product.
Just follow the guidelines, as mentioned.
For more details, you can always mail us or give us a call.
Do you provide a COD option?
NO, we are sorry we don’t have a COD option as each product is customized as per your wish.
What kind of payment method do Coverage Gifts accept?
Coverage Gifts Accept all major credit and debit cards issued by GCC banks.
Are my transaction & banking details secure on Coverage gifts?
An SSL encryption secures our complete website. The green bar that appears in your browser address bar shows’ https’ which highlights a secure connection rather than a standard ‘HTTP’ connection. All your data and transaction-related details are accepted through the SSL protocol, ensuring a high-security level. We suggest that you avoid sharing details of your Coverage Gifts account or your card details with anyone.
Can I replace an item?
Items can only be replaced if that product is malfunctioning or damaged internally.
Please see the terms and conditions for more info.
Can I return an item?
No, as each item is customized with your name or logo, it’s impossible to return those items.
Can you arrange a return pick up?
Return pick up is only applicable to items that are damaged internally or malfunctioning when customizing them (printing mistake or any other).
Please follow T&C for the return policy.
How much time will it take to return the product & get a refund?
The minimum time for return and exchange of new products is between 15-20 working days.
Please follow T&C for the return policy.
How will I get to know about the refund?
Our support team will reply via email for further details you can always reach us, in any case.
You can also check the “track order” page.
How much time will it take to deliver the gifts?
Since all the gifts are personalized, the delivery will be in 5 working days.
Do you charge for shipping?
Yes, any order below Dhs 300, a shipping charge of Dhs 20, will be charged.
How do I track my order?
You can check the “Track Order” page.
What should I do if my order shows delivered, but the recipient has not received the gift?
You can contact us via call (+971-4-2525272), and we will ask the courier and let you know, and we will safely deliver your products.